Payment and shipping

Payment

1. PAYPAL
Safe payment from all banks. Credit card option. Full customer safety through a verified partnership with PayPal.

2. DIRECT BANK TRANSFER
SEPA bank transfer direct to the bank account of ULTRADESK (Company name: Cyberlevel). Quick payment from all countries of the European Union.

3. ESERVICE – INSTANT CREDIT CARD AND BANK CARD PAYMENTS
Safe and quick payments by credit cards or bank cards. Visa Checkout electronic wallet payment also available. Available for all countries of the European Union.

4. STRIPE – CREDIT CARD PAYMENTS
Safe and quick payments by credit cards or bank cards. Online payments. Recommended for mobile payments. Available for all countries of the European Union.

5. BANCONTACT – BELGIUM, FRANCE, NETHERLANDS
Safe and quick payments by credit cards, bank cards and online payments direct from bank accounts.

6. SOFORT PAYMENTS – AUSTRIA, BELGIUM, GERMANY, ITALY, NETHERLANDS, SPAIN
Safe and quick online payments direct from bank accounts.

7. GIROPAY – GERMANY
Giropay is a German payment method based on online banking, introduced in 2006. It allows customers to complete transactions online using their online banking environmen

8. EPS – AUSTRIA
EPS is an Austria-based payment method that allows customers to complete transactions online using their bank credentials. EPS is supported by all Austrian banks.

8. IDEAL – NETHERLANDS
iDEAL is a Netherlands-based payment method that allows customers to complete transactions online using bank credentials. Quick online payments.

9. MULTIBANCO – PORTUGAL
Safe and quick online payments direct from bank accounts.

Shipping

We make every effort to deliver your order as quickly as possible. Below you will find detailed information on estimated delivery times depending on the destination.

Estimated delivery time by country

Country of delivery	Delivery time
POLAND	1 business day
AUSTRIA / CZECHIA / GERMANY / HUNGARY / SLOVAKIA / LUXEMBOURG	2 business days
BELGIUM / DENMARK / NETHERLANDS / ROMANIA / SLOVENIA	3 business days
ESTONIA / FINLAND / LATVIA / LITHUANIA	2-3 business days
CROATIA / FRANCE / ITALY	3-4 business days
BULGARIA / IRELAND / SAN MARINO / SPAIN	4 business days
PORTUGAL	4-5 business days
SWEDEN	4-6 business days

Dispatch time:

Orders paid and confirmed by 12:00 PM (business days) are shipped the same day.

Orders placed after 12:00 PM, as well as those placed on weekends or public holidays, are shipped on the next business day.

Shipping carriers

We work with trusted logistics partners to ensure fast and reliable delivery:

DPD
GLS
UPS

The carrier is selected by the customer during checkout.

Order tracking:

Once we begin processing your order, you will receive an email with all delivery details, including your tracking number.

After the parcel has been handed over to the courier, you will receive a separate email directly from the carrier with a tracking link and shipment status updates.