Complaints and Returns

Complaints

Thank you for the trust you have placed in our company. We make every effort to ensure that our products meet the highest quality standards. However, if for any reason you are not satisfied with your purchase or have encountered a technical issue, please contact our Complaints Department.

Complaint Handling Process:

Receipt of complaint submission:
Once you complete and submit the complaint form below, it is immediately forwarded to our Complaints Department.

Complaint verification:
Each complaint is thoroughly reviewed by our technicians. We strive to ensure the process is as fast as possible, with some complaints being processed within as little as 24 hours after submission.

Complaint decision:
Once the review is complete, we will inform you by email about the outcome of your complaint and the proposed next steps.

How to submit a complaint?

To submit a complaint, please complete and send the form below.

Additional information:

If you have any questions regarding the complaint process, please contact our Complaints Department by email at info@ultra-desk.com

Thank you for your patience and understanding. We are committed to ensuring that you are fully satisfied with our products and services!

Returns

As a consumer, you have the right to withdraw from a contract concluded through the Online Store within 100 days without providing any reason. The withdrawal period expires 100 days from the day on which you acquired possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear and unequivocal statement.

You may submit your withdrawal statement, for example:

• via the electronic product return form available below;
• electronically by email at: info@ultra-desk.com

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Refunds will be issued using the same payment method that was used for the original transaction, unless you have expressly agreed otherwise.
You are only liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics, and functionality.

Returned goods must not show any signs of use.