FAQ - ULTRADESK

Which desks have LED RGB lighting?

Some desks in our offer come with LED RGB lighting. The type of lighting may differ depending on the model, so we encourage you to check the product card of the desk you are interested in, to get a detailed understanding of the lighting characteristics of that particular model. Desks offering LED RGB lighting include:

BOOSTER
ENTER V2 LED RGB
FORCE
FRAG V3 LED RGB
FRAG XXL LED RGB
IRON
LEVEL V2 LED RGB
PULSAR LED RGB
ROCKET
SPACE V2
SPACE XXL V2
UPLIFT LED RGB
WINGER

What is the weight capacity of each desk model?

The weight capacity of desks in our offer depends on the structural features and solutions applied in each model. Here are the maximum loads for each desk model:

BOOSTER – 60 KG
CRUISER – 100 KG
ENTER V2 – 80 KG
ENTER V2 LED RGB – 80 KG
FORCE – 120 KG
FRAG V3 – 80 KG
FRAG V3 LED RGB – 80 KG
FRAG XXL – 90 KG
FRAG XXL LED RGB – 90 KG
GRAND – 90 KG
IRON – 100 KG
LEVEL V2 – 60 KG
LEVEL V2 LED RGB – 60 KG
MOMENTUM – 120 KG
PULSAR – 60 KG
PULSAR LED RGB – 60 KG
ROCKET – 60 KG
SPACE V2 – 100 KG
SPACE XXL V2 – 100 KG
UPLIFT – 80 KG
UPLIFT FRAME – 80 KG
UPLIFT LED RGB – 80 KG
WINGER – 100 KG

Which desks offer height adjustment?

In our offer, there are desks with electric and manual height adjustment.

Desks with electric height adjustment include:

LEVEL V2 – adjustment range from 72 to 117 cm.
LEVEL V2 LED RGB – adjustment range from 72 to 117 cm.
PULSAR – adjustment range from 55 to 81 cm.
PULSAR LED RGB – adjustment range from 55 to 81 cm.
UPLIFT – adjustment range from 74 to 116 cm.
UPLIFT LED RGB – adjustment range from 74 to 116 cm.
WINGER – adjustment range from 75 to 122 cm.

Manual height adjustment is available in the following models:

CRUISER – possible height settings: 66, 71, 76, 81 cm.
FORCE – possible height settings: 66, 71, 76, 81, 86 cm.
GRAND – possible height settings: 70, 75, 80 cm.
IRON – possible height settings: 71, 76, 81 cm.

What is the shipping and delivery time, and where to find the tracking number?

All orders finalized by 10:00 AM are shipped from our warehouse on the same business day.

Delivery in Europe under normal courier company workload takes place within 1-5 business days from the shipping moment. Delivery time depends on the country of dispatch.

The average delivery time for EU countries is as follows:

– AUSTRIA – 2 business days.

– BELGIUM – 3 business days.

– BULGARIA – 4 business days.

– CROATIA – 3-4 business days.

– CZECH REPUBLIC – 2 business days.

– DENMARK – 3 business days.

– ESTONIA – 2-3 business days.

– FINLAND – 2-3 business days.

– FRANCE – 3-4 business days.

– GERMANY – 2 business days.

– HUNGARY – 2 business days.

– IRELAND – 4 business days.

– ITALY – 3-4 business days.

– LATVIA – 2-3 business days.

– LITHUANIA – 2-3 business days.

– LUXEMBURG – 2 business days.

– NETHERLANDS – 3 business days.

– POLAND – 1 business day.

– PORTUGAL – 4-5 business days.

– ROMANIA – 3 business days.

– SAN MARINO – 4 business days.

– SLOVAKIA – 2 business days.

– SLOVENIA – 3 business days.

– SPAIN – 4 business days.

– SWEDEN – 4-6 business days.

Product delivery in Europe is carried out by GLS. The tracking number can be found in the email message automatically sent by us and the carrier.

What is the warranty coverage?

Each product is covered by a 2-year manufacturer’s warranty. If any part of the desk is damaged during transport or is not functioning as it should, please contact our customer service department. We will promptly propose a convenient solution to the issue.

How to return a product?

You have 100 days to return a product received from us. The intention to return a product can be communicated through an email message directed to the customer service department.

More information about returns can be found in the Regulations and in the Returns section.