Complaints and Returns
Complaints
Thank you for placing your trust in our company. We make every effort to ensure our products meet the highest quality standards. However, if for any reason you are not satisfied with your purchase or encounter a technical issue, please contact our Claims Department.
Complaint handling process:
- Receipt of claim: Once you have completed the complaint submission form below, it is immediately forwarded to our Claims Department.
- Claim verification: Each claim is thoroughly analyzed by our technicians. We strive to make the entire process as fast as possible, with claims often being dispatched within 24 hours of the report.
- Complaint decision: Once the review of your claim is complete, we will notify you via email of the outcome and the proposed next steps.
How do I submit a complaint?
To submit a complaint, please complete and send the form below.
Additional information:
If you have any questions regarding the claims process, please contact our Claims Department by phone at +49 (0) 151-2269-5633 or via email at reklamacje@cyberlevel.pl.
Thank you for your patience and understanding. We want you to be fully satisfied with our products and services!
Consumer information regarding the right of withdrawal from a distance contract
As a consumer, you have the right to withdraw from the contract concluded in the Online Store within 100 days without giving any reason. The withdrawal period expires 100 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or e-mail).
You can send the statement, for example, by:
- via the electronic product return form available below;
- in writing to the address: CYBERLEVEL SP. Z O.O., ul. Rezedowa 4, 40-748 Katowice, Poland;
- in electronic form via e-mail to the address: zwroty@ultradesk.pl.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. Goods subject to return must not show signs of use.
